FAQ
Here are the most common questions we get — with straightforward answers. If you don’t see what you need, please contact us and we’ll help you out.
Cleaning & Condition
Are your used records cleaned?
Yes — every used record we sell is ultrasonically cleaned before it’s listed. If you want the details (and why it matters), read: Ultrasonic Cleaning Explained .
Do you sell records below VG?
No. We grade conservatively and do not sell records that fall below VG condition.
Do you play-test records?
Yes. Playback quality matters — regardless of price. We clean, evaluate, and play-test so you don’t have to gamble.
Can cleaning fix scratches?
No — cleaning removes dirt, debris, and residue, but it can’t repair physical damage. That’s why grading and play-testing matter.
$5 Records
Are $5 records worth buying?
They can be — if they’re handled properly. Bargain records are risky when they’re sold uncleaned, graded visually only, and not play-tested. Here’s our full explanation: Are $5 Records Worth Buying?
Are your $5 records really cleaned and tested?
Yes. Every used record we sell — including $5 records — is ultrasonically cleaned and evaluated for playback quality before listing.
Why do some $5 records sell out fast?
Because the best bargains are still great albums — and we list limited quantities. If you see something you like, grab it.
Shipping
How much is shipping?
Shipping costs are calculated at checkout based on your location and shipping method. For full details, see: How We Ship (or check the shipping section at checkout).
How do you pack records?
We pack records securely with protective materials to reduce movement in transit and help your records arrive safely.
Do you ship internationally?
If international shipping is enabled at checkout, you’ll see rates there. If you don’t see your country listed, contact us and we’ll confirm options.
Returns & Refunds
What is your return policy?
We want you to be happy with your order. For full details (and the most accurate, up-to-date policy), please refer to: Returns & Refunds.
My record skips — what should I do?
First, make sure your turntable setup is in good shape (needle condition, tracking force, and a level surface all matter). Then contact us — we’ll help troubleshoot and make it right based on the situation.
New Records
Do you sell new records too?
Yes — we offer a curated selection of new, sealed vinyl sourced directly from trusted distributors. You can browse here: New Vinyl Records.
Can new records have noise or debris?
Sometimes, yes. New records can pick up dust or static during manufacturing and packaging. If there’s an issue, contact us and we’ll help.
Contact
How do I reach you?
The quickest way is our contact page. We’re a small team (husband-and-wife run), but we respond as fast as we can.